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Returns & Exchanges.
If you are unsatisfied with something you bought from us, you may send it back within 30 days of receipt, and we shall be happy to credit, exchange, or refund the purchase price of that item, less any shipping or handling costs, except for products that were assembled, modified, or made to order. Please contact us if you need more information to determine if the product is made to order. When shipping is included in the product price, such as those marked “Free Shipping”, actual shipping costs will be deducted from your refund. All associated Sand Dollar Rewards points will be deducted from your account.
Please contact us and include your original order number, what product(s) you are returning, and your name. Or call us at 1-866-869-8122. We will give you an “RA Number,” a return address, and other relevant information. Returns that have not been first authorized cannot be accepted. Wrap the package carefully. All returned products must be in their original condition and packaging. Return the product using your preferred shipping method directly to the distribution center address we provide. It is important that we know when your return is expected. Please save your return tracking number, and email it to us. We need this in case there are any issues during transit. Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear via the payment method that you used. Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges. All returned products must be in their original condition and packaging. Unfortunately, if products have been assembled or modified, we cannot take them as returns.
If you have any questions about whether a product can be returned, please call us before ordering.
If you choose to cancel your order, you may do so under the following conditions:
For items made-to-order, cancel must be prior to production. For In-stock items, cancel must be prior to shipping.
If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy.
Timely inspection of your merchandise is essential to resolving any damage issues. Please look over your merchandise when it arrives and report any issues at that time. Storing the cartons until next season and then discovering a broken part six months after delivery is never a good situation. Please help us be in a position to help you by inspecting your merchandise when it arrives.
Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rates are too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
Suspected or Actual Damage If Shipped by Truck Freight or White Glove.
Write “Package Damaged” when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return. If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves. If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.
If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.
In the case of a manufacturer’s defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.
Providing comfort and beauty to outdoor spaces since 1999.